Shipping policy

Shipping Policy

Delivery area
We deliver to Switzerland, Germany, the European countries shown during checkout, and to Bahrain, Indonesia, Qatar, Kuwait, Malaysia, Saudi Arabia and the United Arab Emirates.

Liquid products and charcoal (dangerous goods)
Perfumes, diffuser oils and reed diffusers are flammable liquids and are classified as dangerous goods for shipping. The same applies to charcoal tablets. We deliver these items exclusively to Switzerland, Liechtenstein and the countries of the European Union. To all other countries, we deliver the Bakhoor Set in the “Without charcoal” version. All other items such as bakhoor and oud wood are delivered to all of the countries listed above.

Shipping costs

Destination	Shipping costs	Free shipping from
Switzerland and Germany	CHF 9.00	CHF 100.00 order value
Rest of Europe (incl. Liechtenstein)	CHF 20.00	CHF 100.00 order value
Asia and Gulf states	CHF 25.00	CHF 120.00 order value

The exact shipping costs are shown in your cart and at checkout before you complete your order.

Delivery times
Within Switzerland, delivery usually takes 2 to 5 working days from receipt of payment. International deliveries usually take 5 to 21 working days depending on the destination country and carrier. If an item is unavailable or the delivery is delayed, we will inform you immediately.

Customs and import charges
For deliveries outside Switzerland, customs duties, import taxes (for example import VAT in the EU) and carrier fees may apply. These are not included in the price and are borne by the recipient.

Carriers
Delivery is made by Swiss Post, DHL, UPS or a comparable carrier.

Transport damage
Please inspect the parcel on receipt. It is best to report visible transport damage immediately to the delivery driver and to us by email at support@ama-luxe.com. Your statutory warranty rights remain unaffected.

Minimum age
We do not sell perfumes containing alcohol to minors. By placing your order, you confirm that you are at least 18 years old.