Refund policy

Right of Withdrawal and Returns

AMA Luxe is based in Switzerland. Swiss law does not provide a statutory right of withdrawal for online purchases. Nevertheless, we voluntarily grant all consumers a 14 day return right. For consumers resident in the European Union, the statutory right of withdrawal set out below also applies.

1. Withdrawal information for consumers resident in the EU

Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period expires fourteen days after the day on which you, or a third party other than the carrier indicated by you, take physical possession of the goods. In the case of an order of multiple goods delivered separately, the period begins on receipt of the last item.

To exercise the right of withdrawal, you must inform us (AMA Luxe, Auenring 29, 8303 Bassersdorf, Switzerland, email: support@ama-luxe.com) of your decision to withdraw from this contract by an unequivocal statement (for example a letter sent by post or an email). You may use the model withdrawal form below, but it is not obligatory. Alternatively, you can also declare your withdrawal via your customer account. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to AMA Luxe, Auenring 29, 8303 Bassersdorf, Switzerland, without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusion of the right of withdrawal
The right of withdrawal does not apply to contracts for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons if they have been unsealed after delivery (for example opened perfumes or fragrance sets with a removed seal), nor to goods made to the consumer’s specifications or clearly personalised.

2. Voluntary return right for customers in Switzerland and outside the EU

You can return unopened and unused items within 14 days of receipt. Please notify us of your return in advance by email to support@ama-luxe.com or via your customer account. Customers who ordered using only a phone number should use the return link in their text message order confirmation. The goods must be in their original condition and original packaging. Excluded are opened or unsealed perfumes and fragrance sets, custom made items, reduced sale items and gift cards. You bear the cost of return shipping. After receiving and inspecting the goods, we will refund the purchase price to your original payment method within 14 days.

3. Warranty, damage and incorrect deliveries

Irrespective of the right of withdrawal or return, your statutory warranty rights apply. Please check your order upon receipt and contact us immediately if an item is defective, damaged or incorrectly delivered. In these cases, we will cover the return shipping costs and either send a replacement or refund the purchase price.

4. Exchanges

We do not offer direct exchanges. Simply return the item and place a new order for the item you want.

5. Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To AMA Luxe, Auenring 29, 8303 Bassersdorf, Switzerland, email: support@ama-luxe.com

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):
_______________________________________
Ordered on (*) / received on (*): ______________
Order number: ______________
Name of consumer(s): ______________
Address of consumer(s): ______________
Signature of consumer(s) (only if this form is notified on paper): ______________
Date: ______________

(*) Delete as appropriate.